FAQs

Shipping & delivery

Q: How long will my order take to arrive?
A: Orders are prepared and dispatched within 2–5 business days. Once dispatched, most US orders arrive in 7–15 business days. A small number of orders take longer during peak periods. You will receive a tracking number by email as soon as your parcel is dispatched.

Q: Where do you ship from?
A: We work with fulfilment partners in the United States and overseas. Most items ship from our overseas partner warehouse, which is why delivery takes longer than a domestic-only retailer. We would rather tell you that up front than surprise you after checkout.

Q: Why does tracking show no movement for a few days?
A: Tracking usually goes quiet between the departure scan and the first scan with the US carrier. This gap is normal and can last several days. If your tracking has not updated in 10 days, email us and we will chase it.

Q: Do you ship worldwide?
A: We ship to most countries. International delivery times are longer than US delivery times.

Q: Do you offer same-day delivery?
A: No — please see the delivery times above.

Orders

Q: I just placed my order. Can I cancel or change it?
A: Email us within 12 hours of ordering and we will cancel or amend it if it has not yet entered fulfilment. After it has been dispatched we cannot change it, but our returns policy still applies.

Q: Can I track my package online?
A: Yes. You will receive a tracking link by email once your order is dispatched.

Q: My order has not arrived. What now?
A: If your order has not arrived 30 days after dispatch, contact us and we will refund or replace it.